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Holiday Notice: From December 19, 2025, to January 1, 2026, there will be limited service.

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REFUND POLICY

Return & Refund Policy

Effective Date: [Oct, 2025]
Applies to: All products and services offered by KeWang Professional Inc., including but not limited to monthly payroll plans, bookkeeping plans, business registration services, VHT application services, mailbox hosting services, and other administrative or digital services.

General Policy

All products and services provided by KeWang Professional Inc. are considered final upon purchase or subscription. Due to the nature of administrative, digital, and monthly recurring services, refunds or returns are generally not allowed.

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1. Exceptions

Services or products that are already provided, processed, or delivered are not eligible for refund or credit. Monthly recurring services (payroll, bookkeeping, subscription plans) cannot be refunded for partially used months. Any promotional, discounted, or bundled services are non-refundable unless explicitly stated in writing.

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2. Cancellation

Monthly services can be cancelled with 30 days written notice.

Cancellation does not automatically entitle the client to a refund for the current month or previous months. Credits, if issued, will follow the Credit Refund Policy above.

 

3. Dispute Resolution

Any questions or disputes regarding refunds, credits, or service delivery should be submitted to KeWang Professional Inc. in writing. We will review each case and respond within 5 business days.

 

4. Agreement

By purchasing or subscribing to any products or services from KeWang Professional Inc., the client acknowledges and agrees to this Return & Refund Policy in full.

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Credit Refunds 

For a limited number of services, KeWang Professional Inc. may, at its discretion, issue a credit in case of service cancellation, non-delivery, or errors.

Important conditions:

  • The credit cannot be converted to cash or transferred to any other person or entity.

  • The credit is valid for future purchases of products or services within KeWang Professional Inc.

  • Credits must be used within [insert time period, e.g., 12 months] from issuance.

  • Credit issuance is determined on a case-by-case basis at the sole discretion of KeWang Professional Inc.

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